Terms of purchase of goods

TERMS AND CONDITIONS OF SALE, WARRANTY, SERVICE, DELIVERY AND RETURNS

1. General provisions

1.1. These Terms and Conditions of Sale, Warranty, Service, Delivery and Returns (hereinafter – Terms) define the rights, obligations and responsibilities of persons purchasing goods in the Seller’s online stores and websites.

1.2. The Seller is UAB “Ometa”, email: [email protected].

1.3. The Buyer is any person purchasing goods from the Seller’s websites.

1.4. By placing an order, the Buyer confirms that:

  • they have read these Terms,
  • they understand them,
  • they agree that the version of the Terms valid at the moment of placing the order will apply to their purchase.

1.5. The Seller has the right to modify these Terms at any time. The new version applies only to orders placed after its publication.

1.6. An automatic system notification confirming receipt of an order shall not be considered a final confirmation of the order by the Seller.

1.7. A purchase agreement is considered concluded only when the Seller confirms the order individually.

1.8. The Seller has the right to refuse to execute the order if:

  • an obvious pricing error occurred,
  • the goods are no longer available,
  • a technical or system error occurred,
  • there are reasonable suspicions of fraudulent or abusive use of the website.

2. Buyer categories

2.1. Buyers are classified as:

Consumers (B2C)
natural persons purchasing goods for non-business purposes.

Business customers (B2B)
legal entities or natural persons purchasing goods for business or professional purposes.

2.2. Business customers are not entitled to the 14-day right of withdrawal applicable to consumers unless mandatory law provides otherwise.

3. Order placement and confirmation

3.1. The Buyer places an order via the online store or by other methods provided by the Seller.

3.2. After placing an order, the system may send an automatic confirmation of order receipt.

3.3. Such message shall not constitute final acceptance of the order.

3.4. Before confirming the order, the Seller may:

  • verify product availability,
  • clarify delivery times,
  • request additional information,
  • request advance payment.

4. Nature of goods and custom orders

4.1. The Seller sells standard, assembled and custom-made goods.

4.2. Custom-made or customized goods may include:

  • goods manufactured according to Buyer’s dimensions,
  • goods cut or modified according to the order,
  • goods assembled according to the Buyer’s configuration,
  • goods specially ordered from suppliers.

4.3. The consumer’s right to withdraw from a distance contract does not apply to goods that are manufactured according to the consumer’s specifications or clearly personalized.

4.4. In such cases, the consumer’s right to withdraw from the contract may not apply.

5. Prices and payment

5.1. Prices are indicated in euros.

5.2. The Seller may require advance payment for:

  • custom-made goods,
  • specially ordered goods,
  • non-stock goods.

5.3. Ownership of the goods transfers to the Buyer only after full payment is received.

6. Delivery

6.1. Delivery methods are indicated at the time of ordering.

6.2. Delivery times are preliminary unless explicitly stated otherwise.

6.3. The Seller shall not be liable for delays caused by:

  • supplier delays,
  • logistics disruptions,
  • customs procedures,
  • other circumstances beyond the Seller’s control.

7. Acceptance of goods

7.1. Upon receiving the goods, the Buyer must inspect their condition.

7.2. If transport damage is detected, the Buyer must immediately inform the Seller by email at [email protected].

8. Consumer right of withdrawal

8.1. Consumers have the right to withdraw from a distance contract within 14 days.

8.2. The Buyer must notify the Seller by email at [email protected].

8.3. The Buyer must return the goods to the Seller at their own expense.

9. Depreciation of goods (enhanced clause)

9.1. The consumer may handle the goods only to the extent necessary to establish their nature, characteristics and functioning.

9.2. Such actions must be equivalent to those that would be allowed in a physical retail store.

9.3. If the goods have been used beyond what is necessary to determine their nature, characteristics and functioning, the consumer is liable for any depreciation of the goods.

9.4. Depreciation may be assessed considering:

  • damaged or destroyed packaging,
  • signs of installation or assembly,
  • signs of use,
  • odors or hygiene-related changes,
  • missing components,
  • activation or programming of electronic devices,
  • the fact that the goods can no longer be sold as new.

9.5. In such cases, the Seller has the right to proportionally reduce the refund amount.

10. Return inspection and fraud prevention

10.1. After receiving returned goods, the Seller evaluates:

  • condition of the goods,
  • completeness,
  • packaging,
  • signs of use.

10.2. If it is determined that:

  • the returned item is not the same product,
  • the goods are incomplete,
  • attempts were made to conceal usage or damage,
  • another item was returned,

the Seller has the right to refuse a refund.

10.3. In cases where there are reasonable indications of fraud, the Seller may notify the competent authorities.

11. Warranty

11.1. Consumers are entitled to statutory rights for a period of 2 years.

11.2. Legal entities are granted a 12-month commercial warranty.

11.3. Warranty applies only if the product is used in accordance with the operating instructions.

12. Commercial warranty limitations

The commercial warranty does not apply to:

  • batteries,
  • fuses,
  • light bulbs,
  • other naturally consumable parts.

Remote controls are covered only for manufacturing defects.

The warranty does not cover mechanical damage, liquid damage, shocks or compression.

These limitations do not restrict consumer statutory rights.

13. Periodic technical maintenance

13.1. Certain products require periodic technical maintenance.

13.2. Maintenance must be performed:

  • every 12 months for residential use,
  • every 6 months for intensive or commercial use.

13.3. Maintenance is a paid service.

13.4. Failure to perform maintenance may void the commercial warranty.

14. Applicable law

These Terms are governed by the laws of the Republic of Lithuania.

However, if the Buyer is a consumer from another country, mandatory consumer protection provisions of that country may also apply.

15. Dispute resolution

15.1. Disputes shall first be resolved through negotiations.

15.2. Complaints may be submitted to [email protected].

15.3. If no agreement is reached, disputes shall be resolved in accordance with applicable law.